Thank you for shopping with us! If you are not completely satisfied with your purchase, we’re here to help.
1. Return & Exchange Window
We accept returns or exchanges within [7 days] from the date of delivery.
2. Eligibility Criteria for Returns
To be eligible for a return or exchange:
Items must be unused, unwashed, unworn, and in the original condition received.
Items must have all original tags, packaging, and invoices intact.
Special Note on Antique Jewelry & Apparel: Products must show no signs of alteration, wear, or damage.
3. Non-Returnable Items
For hygiene and quality assurance, certain items cannot be returned:
Customized or personalized items.
Clearance/Sale items (if applicable).
4. Damaged / Defective / Incorrect Items
We inspect every product carefully before dispatch. However, if you receive a damaged, defective, or incorrect product:
Please notify us within 24 hours of delivery.
Provide an unboxing video or clear photos showing the defect along with the original packaging.
Once verified, we will arrange a replacement or issue a full refund at no extra cost to you.
5. How to Initiate a Return / Exchange
Email us at [your support email] or WhatsApp us at [your phone number] with your Order ID and the reason for return/exchange.
Once approved, [we will arrange a reverse pickup / you will be requested to send the product back to our address].
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method (or via UPI/bank transfer for Cash on Delivery orders) within [5–7 business days].
Contact Us
For any questions regarding Shipping, Returns, or Refunds, reach out to us at:
Email: [[email protected]]